You have the right to cancel an unused bundle within 24 hours of purchase. Provided no credits have been used since the credits were purchased, you are entitled to a full refund.
Leftover credits purchased as part of a bundle of 10 credits or higher may be refunded but only up to 10% of the credits are refundable on a pro-rata basis. Any leftover credits that constitute more than 10% of a purchased bundle are non-refundable.
A bundle of credits is taken as a single purchase and upon the initiation of the first scan using the first credit, this is the point at which All Answers Ltd has commenced the provision of services for the bundle purchase.
If a Viper software scan completely fails to perform a scan on a document, a refund may be given for the purchase value of the scan. No such refund will be due where the failure of the scan to detect the significant plagiarism is as a result of user error, the user’s hardware or document compatibility or any attempt to falsify scan results.
You can read more about our refund policy in our Terms and Conditions.
If you would like a refund, you can get in touch with our Support Team by selecting the button below or by sending a message to support@scanmyessay.com.